Privacy Policy

1. Information We Collect

Umrah Packages Canada ("we", "us", or "our") collects the information you provide when you request a written Umrah or Hajj package quote. That typically includes your name, your Canadian phone number, your preferred departure airport, your travel window, the number of pilgrims travelling, and anything you choose to add in the message field.

Where you proceed to a booking, we also collect the documentation required to process a Saudi Nusuk eVisa through the Ministry of Hajj and Umrah portal. That may include passport details, Canadian permanent-resident card details, a passport-style photograph, and vaccination records. Payment details are handled by third-party payment providers and are not stored on this website.

2. How We Use Your Information

• To prepare and send your written itemised quote in Canadian dollars
• To file and track visa applications on your behalf
• To reserve hotels, flights, transfers, and permits for your itinerary
• To respond to questions about your booking before, during, and after travel
• To meet record-keeping obligations that apply to registered Ontario travel sellers

3. Information Sharing

We do not sell your personal information. We share it only where it is necessary to deliver the service you have asked for, which includes airlines, hotels in Saudi Arabia, ground transport operators, and the Saudi authorities responsible for visa issuance and pilgrimage permits. We may also disclose information to professional advisors or to authorities where required by Canadian law.

4. Data Security

We apply appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Documents supplied for visa processing are retained only for as long as they are needed for that purpose and to meet our record-keeping obligations.

5. Your Rights

• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Request deletion of information we no longer need to retain
• Withdraw consent to any optional communications at any time

6. Cookies and Analytics

This website may use cookies and similar technologies to understand how visitors use the site and to improve it. You can set your browser to refuse cookies or to notify you when one is being set. Refusing cookies does not prevent you from requesting a quote.

7. Third-Party Services

Quote requests submitted through this site are processed by our lead-capture provider before reaching our Travel Specialists. Payment processing, where applicable, is handled by third-party providers under their own terms. Links to external websites are outside our control and are governed by the privacy practices of those sites.

8. Contact Us

Questions about this Privacy Policy, or requests relating to your personal information, should be sent through our contact page. Our office is located in Toronto, Ontario, Canada, and we respond within four business hours during office hours.